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FAQ

How long does it take?

We usually require the items for 10 working business days from arrival to completion. 

Items are collected and returned to the same nominated location. You will be notified when your item is ready for return once the invoice is paid.

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While every effort is made to finish the items as soon as possible, we cannot guarantee items will be completed within the given time frame. Quantity of work, and weather conditions can push completion times back a few days, as well as how badly soiled they are.

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Do you pick up and deliver?

YES! We currently offer pick up and delivery on the Northern Beaches, North Shore and inner city areas. We are working towards servicing more areas in the future. Simply fill out our pre-online booking form with photos attached to see our availability. 

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Can you remove mould?

Yes. The products we use will kill approximately 99% of mould. Usually, we can dramatically reduce or completely remove all mould stains, though more severe staining may not completely be removed. Visibly mouldy items will require an extra mould treatment per whole item sent for cleaning (not charged for individual items)

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Are our products safe for your baby?

Yes, everything we use is completely safe and natural. 

All products we use skin and sensitivity-approved according to their materials data sheets.​

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Are you insured?

Yes, we are fully insured.

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How do I pay for my items?

The Pram Cleaners will send an invoice to your email/mobile phone on completion of the clean and you can choose one of the payment options attached to the invoice. Once the invoice has been paid the items will be ready for collection or return by us to your nominated location.

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Can you repair my pram?

Yes, we can do minor repairs such as stitching, screws missing and some regluing. But for major repairs, we work closely with TravelSafe/Babysafe repair centre in Brookvale, who can repair all major repairs to prams and car seats.

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Can you install my car seat?

Yes. We are RMS-certified child restraint fitters therefore we can also do safety inspections and peace of mind checks.

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We can advise you if your seat is currently in date and correct for the child.

We are happy to answer any further questions you may have.
please don't hesitate to contact us for a chat.
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